Conditions d’utilisation
This website is operated by Alexander Tanghe (TANGHE PHARMA). Throughout the site, the terms “T-LABO”, “we”, “us” and “our” refer to Alexander Tanghe (TANGHE PHARMA).
T-LABO offers this website, including all information and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here. By visiting our site, purchasing from us and/or entering an agreement with us, you agree to be bound by the following terms and conditions (“Terms”). This also includes changes we may make to our Terms in the future. Please read this page carefully before using our website and check it regularly to see any updates or changes. If you do not agree with all the terms and conditions of this agreement, then you may not access the website or use any services.
For further questions, please contact us via info@t-labo.eu. You can also reach us on Instagram (@t_labo.eu). The address of TANGHE PHARMA is Vollezelestraat 25, 1755 Pajottegem. We are registered with the Belgian Chamber of Commerce (Kamer van Koophandel) under number BE 0848.766.826.
1. Products and payments
We sell skincare products. The (total) prices of our products are indicated in our online shop. You can pay through our online payment services Bancontact, iDEAL, credit cards (American Express, Maestro, MasterCard, Visa), PayPal, Bank transfer, and Giropay. Besides the product price, you bear the delivery costs for orders below €50.
2. Delivery
T-LABO offers free delivery in Belgium on all orders above €50. For orders up to €50, the shipping cost for Belgium is €5. We deliver your order to the address you have specified. Once the product has been dispatched, we can no longer change the delivery address. We work with UPS as our fulfilment partner for national & international delivery. They handle the distribution of our products. If we fail to deliver within 30 days after order confirmation, you may (a) request an immediate refund of the purchase price of your order or (b) request a product replacement.
Once your order has been dispatched, we provide you with a track & trace code, which you can use to trace your package. Please note that the postman will try to deliver at your specified address once. If door delivery fails, the postman will bring your package to the nearest parcel shop. Here, you need to collect it within x working days specified by the transport partner. If you fail to collect it within that time period, the product will be sent back to us and you will have to pay the shipping costs of €5 to receive your product.
3. Returns
Due to the nature of skincare and cosmetic products, and for hygiene and safety reasons, we do not accept returns or exchanges once an order has been delivered. If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of receipt at info@t-labo.eu with your order number and clear photos of the issue. We will review the situation and, if approved, arrange a replacement or refund.
Please make sure to review your order carefully before completing your purchase. By placing an order, you agree to this policy.
4. Liability
We are not liable for any damages that may result from your use of our product. However, we are liable for damages that result from our wilful misconduct or gross negligence. In any case, our liability never exceeds the purchase price of the product that has caused the damage.
5. Intellectual property
We own the intellectual property rights of our products, texts, photos, videos and other materials, including copyrights, wordmarks and trademarks (or we have the permission of their owners to use them). You shall refrain from committing any acts that may infringe these rights.
6. Complaints
Please don’t hesitate to send us your complaint. It will help us improve our offer. To file your complaint, send a detailed description and possibly pictures to info@t-labo.eu. We will process your complaint as soon as possible, but always within five working days. If we need more time to handle your complaint, we will confirm its receipt within two working days and indicate when we will get back to you. If we are unable to settle your complaint, it will be dealt with in accordance with the dispute policy stated below.
7. Disputes
Belgian law applies to these Terms. Any conflicts that may arise from these Terms will be submitted to the jurisdiction of Belgian Courts in the district of Antwerp, unless these conflicts are subject to other mandatory legal provisions.
As a consumer, you may use the Online Dispute Resolution (ODR) platform. This platform offers a simple, efficient, fast, low-cost and extrajudicial solution for disputes arising from online transaction. For more information, see http://ec.europa.eu/odr